PRIMEINTAKEVoice Infrastructure

Autonomous Voice Infrastructure for High-Ticket Inbound Services.

Capture 100% of high-ticket inbound calls after hours, qualify deal sizes over $3,500 with human-grade voice intelligence, and commit confirmed bookings directly into your CRM and calendar 24/7/365.

< 180ms Latency
Bilateral CRM Write
Zero Voicemail Loss
SOC2 Type II SLA
LIVE SIP CARRIER
codec: opus_24khz | latency: 182ms | carrier: Tier-1 SIP
Live Voice Audio Stream
VAD: 32ms | Token latency: 142ms
Inbound: Marcus Vance
[00:02]
Our server facility's main rooftop AC unit just shut down and temperatures are rising fast. Do you have emergency commercial techs on duty?
Telemetry Event Execution LogStreaming Live
✓VAD Interruption Handled:Speech Core
32ms
Active CRM Dispatch Ticket
COMMITTED
ST-8842 • ServiceTitan (API v2)
182ms Write
20-Ton Commercial Rooftop Chiller Offline
Caller / Lead:Marcus Vance
Assigned Resource:Mike Reynolds (Truck #4)
Confirmed Arrival:Today @ 10:30 AM
Estimated Opportunity Value$3,800 Emergency Ticket
Bilateral Lock 100% Conflict Proof
Test the Inbound Voice Engine

Receive an actual test call on your phone in ~3 seconds.

SOC2 Type II CertifiedHIPAA BAA Supported
PrimeIntake Telephony Core v4.2 • Sub-180ms Latency
Native Bilateral Connectors Across Enterprise Ecosystems
High-Ticket Operational Workflows

Purpose-Built Inbound Qualification Engines

Every industry has nuanced intake criteria, high customer values, and zero tolerance for missed calls. PrimeIntake adapts to your business rules and existing software stack.

Field Services & Dispatch

Commercial HVAC, Roofing, Plumbing & Restoration
Zero Missed Revenue

Captures emergency service inquiries 24/7/365, parses equipment tonnage/specs, checks technician zone availability, and atomically creates dispatch tickets directly inside ServiceTitan and Housecall Pro.

ServiceTitan Live Dispatch Payload Bilateral Sync
Dispatch Status:Locked • Mike Reynolds (Truck #4)
Equipment Scope:20-Ton Commercial Rooftop Package Unit
Job Estimate:$3,800 Emergency Tier (Bay 3 Facility)
Emergency calls dispatched in <180msExplore Protocol

High-Stakes Legal Intake

Personal Injury, Mass Tort, Commercial Litigation & Defense
$85,000+ Average Retainer

Screens prospective retainers against strict liability statutes, verifies police report numbers and incident dates, and reserves partner evaluation windows directly inside Clio Manage and Filevine.

Clio Manage Retainer Record Bilateral Sync
Matter #CL-98402:Commercial Freight Collision Retainer
Statute Evaluation:Qualifies Priority • Police Report #9942 Filed
Consult Window:Today @ 2:00 PM (David Sterling, Esq.)
100% immediate tort qualificationExplore Protocol

Clinical & Specialty Healthcare

Surgical Centers, Dental Specialties & Private Clinics
100% HIPAA BAA

Executes HIPAA-compliant clinical triage, verifies in-network insurance PPO coverage and copays, and reserves patient examination slots directly in AthenaHealth, Epic EHR, and Curve Dental.

AthenaHealth Patient Encounter Bilateral Sync
Encounter #EHR-4401:Acute Diagnostic Specialty Consult
PPO Coverage Check:Blue Cross Blue Shield PPO Verified (In-Network)
Physician Slot:Tomorrow @ 11:00 AM (Dr. Elena Chen, MD)
Automated EHR insurance pre-checkExplore Protocol

Private Wealth & Financial Advisory

Registered Investment Advisors & Wealth Management Firms
$2.5M+ AUM Capture

Conducts confidential inbound triage, verifies liquid investable portfolio minimums ($1M+ AUM), and schedules principal discovery consultations directly in Salesforce Financial Services Cloud.

Salesforce Wealth Opportunity Bilateral Sync
Opportunity #SF-1290:Post-Sale Business Liquidity Portfolio
AUM Qualification:$2.5M Liquid Capital Verified (95/100 Score)
Discovery Consult:Thursday @ 3:30 PM (Gregory Hayes, CFA)
Confidential wealth discovery triageExplore Protocol
Unit Economics & Capacity

The Inbound Call Bottleneck vs. Autonomous Infrastructure

When front-desk staff or BPO call centers are overwhelmed, phone lines ring out. A single missed high-ticket inquiry costs your business thousands in lost revenue and wasted marketing spend.

Traditional Reception & BPO Call Centers

Manual Phone Handling

  • After-Hours InquiriesVoicemail / Call Back Later

    68% of high-intent callers hang up and contact a competitor

  • Peak Inbound Concurrency1 Call per Agent Seat

    Incoming callers receive busy signals or 5+ minute hold times

  • High-Ticket Lead CaptureInconsistent Screening

    Staff juggling physical visitors drop $3,000+ customer inquiries

  • Speed-to-Lead FollowupHours to Days

    Lead conversion plummets 80% if not engaged within 5 minutes

  • CRM Data EntryManual Double-Entry

    Typing mistakes, incomplete notes, and delayed schedule updates

Result: Uncaptured pipeline, high OpEx overhead, and lost marketing ROI.
Autonomous Voice Infrastructure

PrimeIntake Voice OS

Sub-180ms
  • After-Hours Inquiries24/7/365 Instant Pickup

    Answers in <180ms, qualifies intent, and locks calendar bookings

  • Peak Inbound ConcurrencyUnlimited Simultaneous Calls

    Zero hold times; scalable to thousands of concurrent calls

  • High-Ticket Lead Capture100% Inbound Capture

    Immediately identifies & routes high-value opportunities

  • Speed-to-Lead FollowupSub-180ms Turn Speed

    Captures and commits customer inquiries at the moment of intent

  • CRM Data EntryDirect Atomic Write-Lock

    Bilateral sync with Salesforce, HubSpot, Clio, ServiceTitan

Result: Maximum pipeline capture & zero missed revenue.
Voice Naturalness Benchmark

Experience Human-Grade Voice Fluidity.

High-intent customers expect immediate human-like dialogue, not a rigid phone tree telling them to wait on hold. Compare legacy IVR against PrimeIntake’s sub-180ms conversational voice engine.

Latency Benchmark182ms Measured
Conversational Turn:< 180ms (Human Speed)
Domain Accuracy:99.4% intent parsing
CRM Bilateral Write:Atomic Real-Time
Legacy Answering Service / Monotone Phone Tree0:14

After-Hours Inbound Customer Inquiring About Urgent Service

Clumsy 1200ms latency with robotic monotone pauses. Caller hangs up and contacts a competitor.

PrimeIntake Autonomous Voice Core0:22

Fluid Conversational Qualification & Real-Time Booking

Sub-180ms natural speech, understands context, qualifies high-ticket scope, and locks calendar window.

Institutional Governance & Compliance

Enterprise-Grade Security & Reliability

Designed from day one for strict regulatory compliance, confidential intake workflows, and mission-critical 99.99% uptime.

SOC2 Type II Certified

Independent third-party audits verifying organizational controls, data confidentiality, and processing integrity.

Signed BAA & HIPAA

Business Associate Agreements executed upfront for healthcare clinics, specialty practices, and covered entities.

AES-256 Encryption

End-to-end encryption with TLS 1.3 in transit and AES-256 at rest. Zero unencrypted intermediary caching.

99.99% Uptime SLA

Redundant multi-region telephony nodes and carrier-grade SIP trunking for uninterrupted 24/7 call answering.

Rapid Zero-Downtime Deployment

Live in 3 Simple Steps

No complex hardware installations or disruption to ongoing operations. Supported by dedicated onboarding engineers.

Step 01

Connect Phone Numbers & CRM

Forward your existing VoIP / PBX phone numbers and connect natively to Salesforce, HubSpot, Clio, ServiceTitan, or Google Calendar in under 48 hours.

Step 02

Map Qualification Rules & Logic

Customize your specific qualification questions, pricing rules, staff calendar availability, and emergency escalation routing.

Step 03

24/7 Autonomous Reception Go-Live

PrimeIntake begins answering calls in under 180ms, qualifying high-value inquiries, booking appointments, and eliminating missed revenue.

Inbound Unit Economics

Revenue Recovery Model

Live Revenue Engine

Call Volume & Revenue Parameters

Adjust parameters to model your business’s uncaptured after-hours and overflow call volume.

450 calls/mo
25% (113 calls)

Industry average: 22–35% of customer inquiries occur after 5 PM or during front-desk rush.

$1,850
30%
Projected Annual Revenue CaptureSLA Backed
Recovered Annual Pipeline
+$639,693

Captured directly from previously unanswered inbound calls with zero added headcount.

Monthly Bleed Recovered
+$53,308/mo
Pipeline Velocity Boost
+33% Growth
Sub-180ms Latency & Bilateral CRM Write-Lock Included
Real-Time Telephony Architecture

Inbound Pipeline & Webhook Execution

Guaranteed End-to-End SLA

< 180ms Turn Latency • Zero Packet Drop

Stage 01

Carrier SIP Trunk & Inbound VAD

Ingestion via Tier-1 carrier SIP trunks with native Opus 24kHz audio codecs. Sub-30ms Voice Activity Detection (VAD) handles human pauses, backchannels, and instant interruption.

Audio Ingestion:Opus 24kHz / G.711
VAD Interruption:< 35ms response
Stage 02

Ultra-Low Latency Inference

Streaming token-by-token reasoning evaluates qualification rules, handles objections, checks service territories, and synthesizes natural human speech cadence without robotic pauses.

Inference Latency:120ms – 160ms
Domain Accuracy:99.4% intent parsing
Stage 03

Atomic CRM & Dispatch Write

Webhook dispatch creates lead records, locks calendar appointments in Salesforce, HubSpot, Clio, or ServiceTitan, attaches audio recordings, and sends SMS confirmation links.

API Write Speed:< 200ms REST commit
Conflict Guard:100% double-book proof
Enterprise Implementation Framework

Structured for Your Organization's Scale

Every deployment includes custom conversational logic mapping, bilateral CRM write-locks, and guaranteed enterprise uptime SLAs.

Pathway 01

Core Business Deployment

Single Office, Practice, or Regional Branch

  • 24/7/365 Autonomous Voice Reception & Lead Triage
  • Direct Bilateral CRM & Calendar Write-Lock (Salesforce, HubSpot, Clio, ServiceTitan)
  • High-Ticket Lead Qualification & Objection Handling
  • Automated Digital Intake SMS & Email Delivery
  • Custom Business Logic & Escalation Rules
  • SOC2 Type II Certified & HIPAA BAA Support
  • Dedicated Onboarding & Go-Live Specialist
Most Implemented
Pathway 02

Multi-Location Organization

Growing Multi-Branch & Multi-Department Companies (2–10 Locations)

  • Everything in Core Business Deployment
  • Centralized Multi-Branch Inbound Routing & Load Balancing
  • Custom Multi-Provider / Multi-Technician Calendars
  • Automated Outbound Reactivation & Follow-Up Engine
  • Specialized Department Triage (Sales, Support, Emergency Dispatch)
  • Real-Time Inbound Capacity & Conversion Analytics
  • Priority Technical Support & Script Optimization
Pathway 03

Enterprise Infrastructure

Regional & National Enterprises (10+ Locations / Enterprise CRM)

  • Everything in Multi-Location Organization
  • Custom Multi-CRM Hybrid Connectors & Legacy ERP Integrations
  • Dedicated Technical Account Director & Engineering Lead
  • Custom Enterprise Uptime SLA (99.99%) & Data Governance
  • Centralized Group Performance Dashboard & Live Call Monitoring
  • Tailored Enterprise Security & Compliance Audits
  • White-Glove Migration & Ongoing Conversational AI Tuning
Technical & Operational Answers

Frequently Asked Questions

Everything you need to know about CRM write-locks, conversational latency, and enterprise security.

PrimeIntake integrates bidirectionally with your CRM (Salesforce, HubSpot, Clio, ServiceTitan) and calendars (Google Calendar, Microsoft 365) via secure APIs. When a caller confirms an appointment window, PrimeIntake creates or updates the record, attaches the call transcript, and atomically locks the slot in real time with zero risk of double-booking.
48-Hour Zero-Downtime Deployment • Enterprise SLA Guaranteed

Never Lose Another High-Ticket Customer to Voicemail.

Capture 100% of after-hours inquiries, eliminate hold times during peak office hours, and inject qualified appointments directly into your CRM.

SOC2 Type II Certified
Salesforce, ServiceTitan & Clio Sync
99.99% Enterprise Uptime SLA